The Real Heroes of Business-- and Not a CEO Among Them

Released on by Bill Fromm
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  • The Real Heroes of Business-- and Not a CEO Among Them Book Detail

  • Author : Bill Fromm
  • Release Date : 1994
  • Publisher : Broadway Business
  • Genre : Business & Economics
  • Pages : 376
  • ISBN 13 : 9780385425551
  • File Size : 58,58 MB
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The Real Heroes of Business-- and Not a CEO Among Them by Bill Fromm PDF Summary

Book Description: After reviewing hundreds of individual service performers the authors revealed the secrets of fourteen customer service heroes and analyze the details and strategies that distinguish great service from good service.

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