Measuring Performance in Public and Nonprofit Organizations

Released on by Theodore H. Poister
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  • Measuring Performance in Public and Nonprofit Organizations Book Detail

  • Author : Theodore H. Poister
  • Release Date : 2008-03-11
  • Publisher : John Wiley & Sons
  • Genre : Business & Economics
  • Pages : 315
  • ISBN 13 : 047036517X
  • File Size : 81,81 MB
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Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister PDF Summary

Book Description: In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

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