Difficult Conversations

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  • Difficult Conversations Book Detail

  • Author : Douglas Stone
  • Release Date : 2010-11-02
  • Publisher : Penguin
  • Genre : Psychology
  • Pages : 351
  • ISBN 13 : 1101496762
  • File Size : 19,19 MB

Difficult Conversations by Douglas Stone PDF Summary

Book Description: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

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