The impossible people who make life’s journey so difficult are everywhere—at the office, in restaurants, on airplanes, living next door, members of your own
Psychologist Andrew Fuller helps us find imaginative ways to deal with the difficult, manipulative and frustrating people we encounter at home, in our social ci
This book features the negotiating strategies of one of the most famous deal makers in sports history. Ronald M. Shapiro's approach is centered around the impor
Bullying in the workplace is a phenomenon that has recently intrigued researchers studying management and organizational issues, leading to such questions as wh
According to the Occupational Safety and Health Administration (OSHA), more than two million workers in the United States alone are victims of workplace violenc
