Call Center Optimization

Released on by Ger Koole
preview-18

  • Call Center Optimization Book Detail

  • Author : Ger Koole
  • Release Date : 2013
  • Publisher : Lulu.com
  • Genre : Business & Economics
  • Pages : 159
  • ISBN 13 : 9082017903
  • File Size : 65,65 MB
DOWNLOAD BOOK

Call Center Optimization by Ger Koole PDF Summary

Book Description: This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.

Disclaimer: www.yourbookbest.com does not own Call Center Optimization books pdf, neither created or scanned. We just provide the link that is already available on the internet, public domain and in Google Drive. If any way it violates the law or has any issues, then kindly mail us via contact us page to request the removal of the link.

Call Center Optimization

Call Center Optimization

File Size : 83,83 MB
Total View : 221 Views
DOWNLOAD

This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc