Customer Innovation

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A new set of organizations has discovered a new formula: they combine customer-centricity with innovative power. These organizations have created a completely o

Service Innovation: How to Go from Customer Needs to Breakthrough Services

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Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Managem

Costovation

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Wow your customers . . . with "less." Cut costs-it's a common corporate refrain. But if you constantly slash expenditures, what happens to innovation? How can y

Customer Experience Innovation

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This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and small compan

Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution

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DRIVE SUSTAINABILITY AND GROWTH WITH A PROCESS FOCUSED ENTERPRISE You can execute a world-class business improvement plan, but if its effects don't reach the cu