Customer Service in Tourism and Hospitality

Released on by Simon Hudson
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  • Customer Service in Tourism and Hospitality Book Detail

  • Author : Simon Hudson
  • Release Date : 2017-09-30
  • Publisher : Goodfellow Publishers Ltd
  • Genre : Business & Economics
  • Pages : 306
  • ISBN 13 : 1911396471
  • File Size : 80,80 MB
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Customer Service in Tourism and Hospitality by Simon Hudson PDF Summary

Book Description: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.

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Customer Service in Tourism and Hospitality

Customer Service in Tourism and Hospitality

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A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of

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For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business sho