Customer Relationship Management Systems Handbook

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This handbook provides a detailed description and analysis of the concepts, processes, and technologies used in the development and implementation of an effecti

Call Center Operation

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Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives

Doggett's New York City Directory

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Call Center Operation

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Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.

Doggett's New-York City Directory, for ...

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