This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques
This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM)
Knowledge Management (KM) is the technique of using the information and knowledge that is supplied to, generated by and inherent in any organization or institut
Education policy and practice has historically been developed within the national/regional context. However, globalization has prompted educationalists to revie
