Engaging Public Sector Clients

Released on by John Alford
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  • Engaging Public Sector Clients Book Detail

  • Author : John Alford
  • Release Date : 2009-04-08
  • Publisher : Springer
  • Genre : Political Science
  • Pages : 275
  • ISBN 13 : 0230235816
  • File Size : 1,1 MB
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Engaging Public Sector Clients by John Alford PDF Summary

Book Description: Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

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