A Guide to Customer Service Skills for the Service Desk Professional

Released on by Donna Knapp
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  • A Guide to Customer Service Skills for the Service Desk Professional Book Detail

  • Author : Donna Knapp
  • Release Date : 2014-05-12
  • Publisher : Cengage Learning
  • Genre : Computers
  • Pages : 544
  • ISBN 13 : 9781285063584
  • File Size : 54,54 MB
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A Guide to Customer Service Skills for the Service Desk Professional by Donna Knapp PDF Summary

Book Description: A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction. Each chapter describes a specific business skill, soft skill, or self-management skill required to deliver effective technical customer support while providing proven, how-to techniques for mastering that skill. Research and references have been updated in each chapter, and the latest ITIL vocabulary and concepts are reflected throughout the text. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

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