Improving Communication with Patients to Improve Patient Satisfaction

Released on by Esiah K. Allen
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  • Improving Communication with Patients to Improve Patient Satisfaction Book Detail

  • Author : Esiah K. Allen
  • Release Date : 2019
  • Publisher :
  • Genre :
  • Pages : 0
  • ISBN 13 :
  • File Size : 53,53 MB
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Improving Communication with Patients to Improve Patient Satisfaction by Esiah K. Allen PDF Summary

Book Description: This evidenced-based practice (EBP) change project was an effective initiative resulting in positive change within the outpatient mental health clinic. The outcome findings were determined by a comparative data analysis of pre- and post-education knowledge questionnaire mean scores, as well as the mean scores of the pre- and post-implementation patient satisfaction survey results. The benchmark of a 20% increase in staff knowledge of effective communication skills and patients' satisfaction in specific areas of the project outcomes. Ultimately, investing in a communication education training intervention can translate into organizational policy change, improved population health, improved technological strategies, reduced healthcare costs, increased revenue within the organization, and improved healthcare delivery. Key words: patient satisfaction, improve, communication, interventions, outpatient, mental health, clinic, training, and education. " -- Abstract

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