Integrated Measurement - KPIs and Metrics for ITSM

Released on by Daniel McLean
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  • Integrated Measurement - KPIs and Metrics for ITSM Book Detail

  • Author : Daniel McLean
  • Release Date : 2013-05-21
  • Publisher : IT Governance Publishing
  • Genre : Business & Economics
  • Pages : 175
  • ISBN 13 : 1849284865
  • File Size : 66,66 MB
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Integrated Measurement - KPIs and Metrics for ITSM by Daniel McLean PDF Summary

Book Description: Cleverly utilizes a fictional story to make the subject matter - implementation of a KPI management system - accessible and engaging for the reader. The events in the book are based on the author’s own experience and real third party accounts.

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