Best Practice for Security Management

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Security Management is the process of managing a defined level of security on information and IT services. Included is managing the reaction to security inciden

The Guide to IT Service Management

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The book will provide readers with the state of the art insights and developments in the field of ITSM.

The ISM method Version 3

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This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more ef

ITIL® 4 – A Pocket Guide

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The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years t

Foundations of ITIL® V3

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Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic gu