Lean Library Management

Released on by John J. Huber
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  • Lean Library Management Book Detail

  • Author : John J. Huber
  • Release Date : 2011
  • Publisher :
  • Genre : Language Arts & Disciplines
  • Pages : 0
  • ISBN 13 : 9781555707323
  • File Size : 51,51 MB
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Lean Library Management by John J. Huber PDF Summary

Book Description: Prologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform your change-resistant culture -- Strategy three. Understand how delivery service chains drive your library's performance -- Strategy four. Align your performance metrics with your delivery service chains -- Strategy five. Transform your new book delivery service chain -- Strategy six. Transform your customer holds/reserves delivery chain of service -- Strategy seven. Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight. Transform your overall library service performance metrics -- Strategy nine. Transform your digital research delivery service chain -- Strategy ten. Transform your delivery service chain from a "push" to a "pull" philosophy -- Strategy eleven. Think lean before the concrete is poured -- Afterword : lean continuous improvement -- Appendix : more lean tools.

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Lean Library Management

Lean Library Management

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Prologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform yo