Controlling the Costs of Conflict

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Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional

Focused for Tennis

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An explanation of the 3-Rs, release, review, and reset, is combined with vignettes of tennis champions and how they "stay in a positive mental and emotional zon

When Push Comes to Shove

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In a world where disputes increasingly erupt into lawsuits or violence - at home, in the workplace, in schools, and between nations - conflict resolution skills

Crisis Intervention

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I. Theoretical Considerations 1. Introduction 2. Crisis Theory: A General Framework 3. Developmental Life Crises 4. Situational Life Crisis II. Intervention Str

The Phoenix Factor

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We wrote this book for anyone who has been devastated by a major crisis--the death of a loved one, the loss of an important relationship, a financial setback, s