Microsoft Dynamics® CRM 4.0 Step by Step

Released on by and Brendan Jim Steger Mike Snyder Kara O'Brien
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  • Microsoft Dynamics® CRM 4.0 Step by Step Book Detail

  • Author : and Brendan Jim Steger Mike Snyder Kara O'Brien
  • Release Date : 2008
  • Publisher :
  • Genre : Customer relations
  • Pages : 480
  • ISBN 13 :
  • File Size : 80,80 MB
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Microsoft Dynamics® CRM 4.0 Step by Step by and Brendan Jim Steger Mike Snyder Kara O'Brien PDF Summary

Book Description: Whether you're in sales, marketing, or customer service--quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace--building and practicing the skills you need, just when you need them! Create and manage accounts--for a 360¿ view of your customers and business Work with Microsoft Dynamics CRM directly from Microsoft Outlook Track customer activity; import and map data automatically Manage campaigns, leads, quotes, contracts, and orders Employ basic to advanced reporting capabilities Your all-in-one learning experience includes: Files for building skills and practicing the book's lessons Fully searchable eBook Sample chapters from related Microsoft Press books WINDOWS VISTA PRODUCT GUIDE eReference--plus other resources--on CD For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.

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