Customer Service

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  • Customer Service Book Detail

  • Author : Paul R. Timm
  • Release Date : 2001
  • Publisher :
  • Genre : Consumer satisfaction
  • Pages : 246
  • ISBN 13 :
  • File Size : 3,3 MB

Customer Service by Paul R. Timm PDF Summary

Book Description: Annotation. This practical, real-world book presents the skills essential for success in customer service. It brings together a wealth of the best information from professional books and academic textbooks, and the authors broad consulting experience. Includes information on making optimum use of the Internet as a customer service professional. A clear, usable process is employed for developing the skills, attitudes, and thinking patterns needed to win customer satisfaction and loyalty. The process helps the reader develop: a heightened awareness of challenges and opportunities; tools for dealing with unhappy customers, using the power of customer expectations and creating loyalty; the ability to lead, expand, and empower the service process.

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