Performance Perspectives

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What is 'performance'? What are the boundaries of Performance Studies? How do we talk about contemporary performance practices today in simple but probing terms

Performance Perspectives

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What is 'performance'? What are the boundaries of Performance Studies? How do we talk about contemporary performance practices today in simple but probing terms

Performance Measurement

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Over the course of the past few years, teaching, research, and practice has underscored the importance of performance measurement and criterion development as t

Governance and Performance

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Drawing on recent advances in the social sciences, this volume shows how rigorous, theory-based empirical research can help improve the management of public pol

Quality Management for IT Services: Perspectives on Business and Process Performance

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"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.