Powerful Phrases for Effective Customer Service

Released on by Renee Evenson
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  • Powerful Phrases for Effective Customer Service Book Detail

  • Author : Renee Evenson
  • Release Date : 2012
  • Publisher : AMACOM Div American Mgmt Assn
  • Genre : Business & Economics
  • Pages : 306
  • ISBN 13 : 081442032X
  • File Size : 7,7 MB
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Powerful Phrases for Effective Customer Service by Renee Evenson PDF Summary

Book Description: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.

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Powerful Phrases for Successful Interviews

Powerful Phrases for Successful Interviews

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