Punk CX

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LIMITED EDITION - 7'x7' HARDBACK - ORIGINAL CONCEPTEmerging in the 1970s, prog rock was often accused of being overly technical, too elaborate, not focused on i

The New Customer Experience Management

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A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addres

The Networking Playbook

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Is your career headed where it needs to go? Don’t sit back and wait for things to happen! Design your career and deliver your life! People networking must be

How to Wow

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Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical

Welcome to Venice

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Artist and musician Ric Clayton has been at the flashpoint of several cultural movements originating in Venice, California. His illustrations for thrash punk ba