The Customer Service Survival Kit

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Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficul

Great Customer Connections

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"To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effectiv

How to Tell Anyone Anything

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No one likes to be criticized. But when feedback is necessary--whether it's with a boss, someone we manage, or another co-worker--it takes great communication s

Demonic Foes

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The world’s leading psychiatric authority on demonic possession delves into the hidden world of exorcisms and his own transformation from cynic to believer ov

Organizational Skills Training for Children with ADHD

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This indispensable manual presents an easy-to-implement intervention with proven effectiveness for children with ADHD in grades 3 to 5. Organizational skills tr