Faces of Henry Ford

Faces of Henry Ford

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Managing Hospitality Organizations

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Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition takes students on a journey through the evolving service industry. E

Managing Quality Service in Hospitality

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MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating cus

Managing the Guest Experience in Hospitality

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Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of s

A Blues Bibliography

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A Blues Bibliography, Second Edition is a revised and enlarged version of the definitive blues bibliography first published in 1999. Material previously omitted