Service Excellence in Governance

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Public Service Excellence in the 21st Century

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This book combines academic wisdom and practitioners’ insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreov

Achieving Service Excellence

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As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma

The Governance Core

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Lead into the future effectively with the Governance Core approach! Designed to guide educational leadership past difficult and formidable challenges, the gover

Good Governance for Nonprofits

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Now even with limited resources, nonprofit leaders will learn how to: eliminate redundant or outdated policies; add new policies more effectively; clearly guide