The Call Center Handbook

Released on by Keith Dawson
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  • The Call Center Handbook Book Detail

  • Author : Keith Dawson
  • Release Date : 1999-01-01
  • Publisher : CMP Books
  • Genre : Call centers
  • Pages : 325
  • ISBN 13 : 9781578200474
  • File Size : 82,82 MB
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The Call Center Handbook by Keith Dawson PDF Summary

Book Description: This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.

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The Call Center Handbook

The Call Center Handbook

File Size : 63,63 MB
Total View : 5637 Views
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This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use par

The Call Center Handbook

The Call Center Handbook

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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center

Call Center Management on Fast Forward

Call Center Management on Fast Forward

File Size : 84,84 MB
Total View : 3738 Views
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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac