The Ombudsman Handbook

Released on by James T. Ziegenfuss, Jr.
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  • The Ombudsman Handbook Book Detail

  • Author : James T. Ziegenfuss, Jr.
  • Release Date : 2014-01-10
  • Publisher : McFarland
  • Genre : Business & Economics
  • Pages : 215
  • ISBN 13 : 0786485329
  • File Size : 74,74 MB
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The Ombudsman Handbook by James T. Ziegenfuss, Jr. PDF Summary

Book Description: Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to addre