The Quality Journey

The Quality Journey

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Provides an historical perspective of Total Quality Management (TQM), highlights important events in the private and public sectors, and delineates principles o

Journey to Data Quality

Journey to Data Quality

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All organizations today confront data quality problems, both systemic and structural. Neither ad hoc approaches nor fixes at the systems level--installing the l

Success Through Quality

Success Through Quality

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Ideal for any industry, this book gives a basic introduction to continuous improvement and provides a comprehensive overview of the quality improvement theor