The Reference Library User

Released on by William A. Katz
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  • The Reference Library User Book Detail

  • Author : William A. Katz
  • Release Date : 1990
  • Publisher : Psychology Press
  • Genre : Language Arts & Disciplines
  • Pages : 170
  • ISBN 13 : 9781560240228
  • File Size : 6,6 MB
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The Reference Library User by William A. Katz PDF Summary

Book Description: Provide the best possible service to your library patrons. With a healthy respect for those who seek assistance at the reference desk, a group of library and information service specialists examine the public whom they serve. The Reference Library User focuses on the possible interactions between the reference librarian and the library user. The authoritative contributors discuss many problems in the relationship between the public and the library, and all offer suggestions that will at least help librarians to better serve the public on a daily basis. A major emphasis of The Reference Library User is on the various populations using the library and their particular needs. For example, one chapter examines the information needs of deinstitutionalized patrons and presents methods of providing service and a rationale for community outreach. The state program in Rhode Island is outlined, describing efforts to reach community residents through public libraries and the state operated Bookmobile. Other chapters provide strategies for providing reference services to older adults, the learning disabled, the blind, and the physically handicapped. This informative new volume also deals with general concerns facing librarians today, including determining the audience for both public and academic libraries, educating the user, encouraging nonusers to become library users, and calming irate patrons. Reference librarians will be particularly interested in the problems and solutions discussed in this new volume, as will library managers and administrators who will always benefit from a fresh perspective on public service for the library user.

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The Reference Library User

The Reference Library User

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Provide the best possible service to your library patrons. With a healthy respect for those who seek assistance at the reference desk, a group of library and in

Library Users and Reference Services

Library Users and Reference Services

File Size : 59,59 MB
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This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve