The Value Profit Chain

File Size : 67,67 MB
Total View : 3092 Views
DOWNLOAD

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable a

The Service Profit Chain

File Size : 15,15 MB
Total View : 2078 Views
DOWNLOAD

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal t

The Ownership Quotient

File Size : 64,64 MB
Total View : 9021 Views
DOWNLOAD

Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals

Good Profit

File Size : 44,44 MB
Total View : 8697 Views
DOWNLOAD

NEW YORK TIMES BESTSELLER • Learn how to apply the principles of Charles Koch’s revolutionary Market-Based Management® system to generate good profit in yo

Purpose and Profit

File Size : 91,91 MB
Total View : 5720 Views
DOWNLOAD

Are purpose and profit in conflict, or can both be achieved simultaneously with the right mindset and tools? What are the forces that are reshaping the relation