Improving Service Quality in the Global Economy

Released on by Michael Milakovich
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  • Improving Service Quality in the Global Economy Book Detail

  • Author : Michael Milakovich
  • Release Date : 2005-08-03
  • Publisher : CRC Press
  • Genre : Business & Economics
  • Pages : 427
  • ISBN 13 : 1420031139
  • File Size : 31,31 MB
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Improving Service Quality in the Global Economy by Michael Milakovich PDF Summary

Book Description: Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su

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